Terms and Conditions

Selem Aleykum, Welcome and thank you for your trust. Below are the General Terms and Conditions of Sale applicable to the QALBEEN website. Please note that QALBEEN provides its Customers and Users with customer service, which can be contacted as follows:

By email at: contact@qalbeen.com

DEFINITIONS

The capitalized terms refer to the following definitions:

  • The "Company" refers to FWK CORPORATION, headquartered in Dubai Silicon Oasis, Dubai, United Arab Emirates, registered under identification number DSO-FZCO-29734.
  • The "Site" refers to the website(s) accessible from the URL www.store.qalbeen.com and all other websites published by the Company to showcase and sell its Products.
  • The "User" refers to anyone browsing the Site.
  • The "Product" refers to any type of physical product sold online on the Site, such as books, stationery, card games, and decorative items.
  • The "Order" refers to any purchase of a Product by the Customer from the Company via the Site.
  • The "Customer" refers to the individual or legal entity, whether professional or not, purchasing a Product from the Company on the Site.
  • The "General Terms and Conditions of Sale" or "GTCS" refer to these terms and conditions of sale, applicable to the contractual relationship between the Company and its Customers, which includes the privacy policy potentially available on the Site and any element on the Site to which they explicitly refer.
  • The "Login Credentials" refer to the username and password provided by the Company to the Customer so they can access their personal space on the Site.
  • The "Partner" refers to any business partner with whom the Company maintains a business relationship or may use to facilitate the sale of a Product and to whom the Customer may be referred in connection with their Order.

SCOPE

  • Purpose: These GTCS govern the sale of any Product to a Customer on the Site, including the conditions of use for the Site provided by the Company. The GTCS are accessible at any time on the Site. They take effect from the date of their update indicated at the top of these terms and prevail, if necessary, over any other version, past or future.
  • Capacity: Any use of the Site to place an Order requires acceptance and compliance with all terms of these GTCS. The Customer declares they are of legal age and able to enter into a contract under the law of their country or declares they represent, through a valid mandate, the person for whom they place the Order.
  • Acceptance of GTCS: The Customer declares they have read the GTCS and accepted them before any Order, which implies unconditional adherence to these terms. By this acceptance, the Customer acknowledges they received sufficient information and advice from the Company, allowing them to ensure that the contents of their Order meet their needs. The GTCS constitute the entire rights and obligations of the parties in the context of their contractual relationship. Unless proven otherwise, the data recorded by the Site serves as proof of all facts, acceptance, and transactions.

PRODUCT CHARACTERISTICS

The Products governed by the GTCS are described and presented as accurately as possible. The Customer can refer to the Product presentation on the Site, summarized on the Order page and in the confirmation email. The Customer is expressly informed that any Product offer may change. Only the Product described at the time of the Order is due to the Customer.

Without prejudice to consumer code provisions on updates, the Product purchased by the Customer is provided in its latest version at the purchase date.

ORDERING

  1. Ordering on the Site: After selecting the Product they wish to purchase on the Site, the User is directed to an Order page to fill in their personal details (name, first name, email address, postal address, phone number) and, if necessary, any additional and accurate information to facilitate Product delivery and Order billing. The User chooses payment options (single or installment payment, payment method) based on the options offered by the Company.
  2. Information Verification: The Customer is solely responsible for the accuracy of the information provided and holds the Company harmless against any false identity. The Customer cannot hold the Company liable for any failure resulting from inaccurate or false information provided at the time of the Order, which will be used to deliver the Product.
  3. Payment Obligation: Any Order placed with the Company is considered firm and definitive, involves full adherence to these GTCS as stipulated, and entails an obligation to pay for any ordered Product.
  4. Electronic Signature: Providing online banking information and final Order validation serve as proof of the Customer's agreement and (i) enforceability of amounts due under the Order (ii) express signature and acceptance of all transactions.
  5. Order Validation: After reading and accepting the GTCS by checking the appropriate box, the Customer is redirected to an Order summary page, where they provide their banking details before confirming payment. The Customer should review the Order summary and correct it, if necessary, before confirming payment.
  6. Order Confirmation: The Customer receives an email confirmation and Order summary once the payment is validated by the Company or its payment service provider. The Customer must have a functional email inbox. Failing that, they will not receive written confirmation of their Order or a summary email of their Order.
  7. Transaction Proof: Digitally stored records in the Company's computer systems under reasonable security conditions serve as evidence of communications, Orders, and payments between the parties.

 

PRICING TERMS

  1. Applicable Rates: The Product ordered is sold at the current rates listed on the Site when the Customer’s Order is recorded by the Company.

    • For sales within the European Union, prices are listed in euros and include the applicable VAT on the Order date. Any change in VAT rate will be automatically reflected in Product prices. Unless otherwise stated, prices on the Site are inclusive of all taxes.
    • Prices are indicated in euros, and VAT is not applicable to the Product.

    For international sales outside the European Union, all required customs duties and various taxes are the Customer’s sole responsibility. It is up to the Customer to verify compliance with any tax obligations. The Company bears no responsibility in this regard, with the Customer remaining solely liable.

  2. Due Amounts: Validation of the Order renders all amounts owed under it payable. By validating the Order, the Customer authorizes the Company (or its Partners, payment service providers) to send instructions to debit the bank account whose details were provided by the Customer, according to any scheduled installments indicated in the Order summary.

  3. Payment Methods: To pay for their Order, the Customer may choose from all payment options offered by the Company and listed on the Site (such as PayPal, Stripe, GoCardless, bank transfer, or direct debit).

    • The Customer selects the payment method with banking systems and services provided by third-party payment providers subject to their own contractual terms over which the Company has no control.

  4. Debit Authorization: By providing their banking information during the Order, the Customer authorizes the Company to debit the account for the price listed on the Site for the respective Product.

  5. Payment Facilities: If the Company offers installment payments, this option does not constitute a subscription but rather an installment plan for the Product’s full price, which remains due in full. The final payment date is within three months of the Order. Any installment payment or other facility does not constitute a credit or microcredit.

DELIVERY

  1. Stock Availability: Products are sold and delivered within stock limits. In case of Product unavailability, the Company will inform the Customer immediately and may offer a substitute Product of equivalent quality and price or refund the Order if the Customer is a consumer. Aside from refunding the unavailable Product’s price, the Company is not liable for cancellation damages unless non-performance is attributable to the Company itself.

  2. Carrier: Deliveries are handled by an independent carrier to the address specified by the Customer at the time of the Order, easily accessible by the carrier.

  3. Ownership and Risk Transfer: The Company retains ownership of the Products sold until the full price is paid. Unless otherwise provided, ownership of the Product transfers to the Customer upon delivery.

RIGHT OF WITHDRAWAL

  1. Period: The Customer has a fourteen-day right to withdraw without reason, applicable to any ordered Products. This period starts the day after receiving the Product.

  2. Exercise: To exercise this right, the Customer must send a clear statement or email to contact@qalbeen.com.

  3. Return: The Customer must return the Product within fourteen days of sending their withdrawal decision. Return costs are borne by the Customer.

  4. Refund: In the event of withdrawal, the Company refunds the Product price within fourteen days of receiving the withdrawal decision.

COMMERCIAL GUARANTEE

A thirty-day commercial guarantee allows the Customer to request a refund or exchange under specified conditions. Return fees remain the Customer’s responsibility, and returns should be secure for tracking purposes.

PERSONAL DATA PROTECTION

The Company respects the privacy of its Users and Customers, ensuring compliance with GDPR. Personal data is kept only for the time necessary for the purposes described. Users have rights to access, rectify, and limit data processing as stipulated under applicable law.

INTELLECTUAL PROPERTY

The Company or its Partners hold all intellectual property rights related to the Site and Products. Accessing the Site or purchasing a Product does not grant any intellectual property rights to the User or Customer.

DISPUTES

For any disputes, the Customer is encouraged to contact the Company to seek an amicable resolution. Customers in the EU may use online dispute resolution platforms if necessary.